Privacy Policy

Privacy Policy

 

Last updated: September 7, 2024

This Privacy Policy describes how Nura Organics (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to any user of the Services, whether a customer, visitor, or another individual whose data we may collect.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review it frequently.

How We Collect and Use Your Personal Information

Information We Collect Directly from You

This may include:

  • Contact details: name, address, phone number, email

  • Order details: shipping and billing info, payment confirmation

  • Account information: username, password, security questions

  • Shopping and loyalty activity

  • Reviews, referrals, and gift card data

  • Customer service interactions

Information We Collect Automatically

Through cookies and similar technologies, we may collect:

  • Device and browser data

  • IP address

  • Pages viewed and interaction data

Information from Third Parties

We may receive your information from:

  • Service providers like Shopify and payment processors

  • Marketing partners

  • Analytics tools

How We Use Your Information

We use your personal information to:

  • Fulfill orders and provide customer support

  • Process payments and manage accounts

  • Communicate about purchases and services

  • Improve our products and services

  • Prevent fraud and ensure security

  • Provide marketing and promotional content

Cookies

We use cookies and similar technologies to enhance your experience. These cookies may remember your preferences or track usage. You can control cookie settings via your browser, though some features may not function properly if cookies are disabled.

More details on Shopify’s cookies can be found here: Shopify Cookie Policy

How We Share Your Information

We may share your information with:

  • Vendors and service providers (e.g., hosting, payment, shipping)

  • Business and advertising partners

  • Legal authorities when required

  • Affiliates within our business group

  • As part of business transfers or legal obligations

Children’s Privacy

We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

We use reasonable security measures to protect your information. However, no method is 100% secure. We retain information only as long as necessary for legal and business purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Object to or restrict processing

  • Withdraw consent

  • Port your data

  • Opt out of marketing communications

To exercise your rights, please contact us using the details below.

International Data Transfers

Your data may be stored or processed outside your country. When we transfer your data internationally, we take appropriate safeguards to protect it, such as Standard Contractual Clauses.

Contact Us

For any questions, concerns, or to exercise your data rights, contact us:

Nura Organics
ABN: 77 680 690 993
Address: P.O. Box 222, Leumeah NSW 2560, Australia
Email: ask.nuraorganics@gmail.com